Here is what happened. Actiontec routers allow network and cloud security, router security, and endpoint protection. Early termination fees for a 2 year contract: 35% of base monthly charges for unexpired term. What factors impact my speed test results. It’s true that you can find other outlets to test internet speed, but many other speed tests are skewed and hardly as accurate as they let on. This product only sold directly through Service Providers. I recenlty upgaded to FIOS Optimum 75/25 speed. Trying to change the security, the mode b/g/n and all differnet options and tried also to change the channel. Some areas have higher saturation on some channels than others. Don't let your work suffer because your internet can't keep up. It shows a check by the wireless connection but always a red x by the internet connection. As you all have posted, when wired you are getting your contracted speeds. Sure enough he found a bad place in the line and said he fixed it. Support Internet Verizon Routers Actiontec MI424WR Router Fios Advanced Wi-Fi Router The Actiontec MI424WR router lets you transmit and distribute digital entertainment and information to multiple devices via coaxial cables. $49 activation fee may apply. My router has been disconnecting alot  when I use my Roku box. This site is a US Consumer site. The MI424WR Router sets a new industry standard for performance, increasing service speeds up to 1 Gbps wired (with Gigabit Ethernet interface) and 300 Mbps … To Verizon (if you even check these forums): it is pretty ludicrous of you to expect your current HSI customers to become Fios customers when your customer service is horrific. Download Speed: The speed of the connection when downloading from the Internet to your computer. 02:10 PM It may also default back to 'password' following a firmware upgrade (I'm not sure). 11:42 AM. You can learn more about our site and privacy policy. You also have the option to opt-out of these cookies. This category only includes cookies that ensures basic functionalities and security features of the website. To ensure you know when they have responded to you, you may subscribe to the case. but nothing changes. For consistently fast speeds and reliable performance all the time, Actiontec’s line of wireless routers is built for fiber to the premises (FTTP) architectures with high performance Gigabit Ethernet access speeds, and the most advanced home networking management and security options. http://www22.verizon.com/support/residential/internet/fiosinternet/networking/troubleshooting/questi... To see what Verizon says your default password is: from label (see second Verizon link above). I have shut down the router, the roku, etc. What do the terms used in the speed test mean? Searched here and found that the extra characters are for security purposes and that the default password is in upper case; will give it a shot tonight. Latency: A synonym for delay, latency is an expression of how much time it takes for a packet of data to get from one designated point to another. The modem supports ADSL2+ with speeds up to 24 Mbps downstream. After a long online chat, they set up to have a repair/technician come out and check the line. The support agents do not monitor the public boards and will need to hear from you in the Private Support area before they can begin assisting you. Certified for Verizon DSL, the full featured GT784WNV DSL Modem Wireless Router reduces the technology clutter. Verizon Fios internet holds true to the old saying: you get what you pay for. - edited Each WiFi router offers: When paired with Optim, Actiontec’s Wireless Routers/Gateways serve as an IoT Service Integration Hub for IoT devices. Click that and choose "subscribe." The Verizon Speed Test calculates upload and download speeds of your internet connection by measuring how many "bits" of data were transferred during the test duration. ... is 50/25 and on a wired connection I get higher speeds but when on the wireless the speed slows down to about half the speed. Depending on speed tier purchased, promotional pricing for Internet and voice guaranteed for 12 consecutive months ($10 increase starting month 13 with 2 year contract), or 24 consecutive months ($10 increase starting month 25 with 2 year contract), or 36 consecutive months (price increase starting month 37 with 2 year contract) subject to continuation of qualifying products; price guarantee applies to base monthly rate only; excludes optional services and equipment charges; prices subject to increase thereafter. rental, subject to change. And the Actiontec is not the best either for wireless. Hi bblack4jc,Your issue has been escalated to a Verizon agent. Your results will also be affected if you run the test while connected to a Virtual Private Network (VPN). But opting out of some of these cookies may have an effect on your browsing experience. One thing to check on your ActionTec router, if you or someone else has visited the Web interface on it at some point, is whether or not the Firewall is set to a too high of a level. Expect your performance to. It is a line issue. Like most of the posts from people who are fed up with their lack of service, an agent sent it to a private post and locked it. © 2012-2020 go.verizon.com/businessAll Rights ReservedClearlink Technologies, LLC5202 W Douglas Corrigan WaySte 300SLC, UT 84116. Please report any issue you encounter using our Speed Test by clicking on the feedback tab on the right of any screen so we can look into it. Affordable speed packages are made to fit your needs. any room of your home, but at the potential cost of connection speed. We’ll give you a call at the time you requested to answer your questions and help you find the best services for your business. Designed to handle massive video, gaming, and Virtual Reality bandwidth traffic, Actiontec’s Wireless Routers deliver high quality, high performance HDTV video streaming, with multi-channel HD video throughput. One of the most impactful items that would affect your connection speeds is the amount of bandwidth included with your internet services package. FYI. internet content and applications. The fix one connection, then another one goes bad, and on and on it goes. When paired with Optim, Actiontec’s Wireless Routers/Gateways serve as an IoT Service Integration Hub for IoT devices. Oh, and I too have been set several routers which do nothing but I guess Verizon at least stalls us for a while until we figure out it's not the router. 1-844-728-7732. Get the help you need today from Verizon Small Business Support. Phone equipment purchase required with VoIP, starting at $85. Professional customer support available 24 hours a day, seven days a week, providing answers to questions, aid with equipment setup, and help with any other issues that may arise. but nothing changes. Actiontec Router - disconnecting and low speed, Re: Actiontec Router - disconnecting and low speed, RE: Actiontec Router - disconnecting and low speed, Re: RE: Actiontec Router - disconnecting and low speed, Unable to find your answer here? Software limitations and other terms apply. Message 1 of 23 (68,391 Views) Hello everybody. Running old software on your computer system could slow down your internet connection, among many other things. The Verizon speed test is fast, easy, and precise, giving you the best measurement of your broadband speed so you can determine if your network is giving you what you need. See www.verizon.com/yourspeed for more info. Try searching, Verizon Fios Community Terms of Service and User Guidelines. I am now joining the band of loyal Verizon High Speed Internet users who are disgruntled (to say the least) with this service, and those who are unable to get FIOS. Problem with WIFI slow speeds and Verizon Actiontec MI424WR router ‎07-25-2012 08:39 PM. This varies from location to location. I have shut down the router, the roku, etc. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." But, most disable the wireless in the Actiontec and add a high performance Wireless-N router to their network. Actiontec’s Routers and Gateways are open to integrate with third party applications, giving you greater flexibility and speed to market. * Speeds up to 940 Mbps download and 880 Mbps upload available in select areas. If you subscribed to Fios internet service with 100Mbps or greater, are you using a 10/100/1000 gigabit Network Interface Card (NIC)? At a minimum you must get the newer Actiontec that is capable of Wireless-N.  Second upgrade your clients to 'N'. - edited Used inSSIDer to check and have -29 and I'm on channel 11 while others where on channels 1 or 6 and all on the 2.4Ghz band. That’s why tools such as the internet speed test are available to help determine your needs and streamline your broadband services to match, helping your business run as efficiently as possible. We have reopened your Private Support Case. One CPE solution can be used for multiple deployment models and future Value-Added services with Optim Managed Service Assurance Platform. One diagnostic that showed up on the internet from my laptop (windows 7) showed extremely low upload speed. So I shut off wireless and hung my WRT-54G LAN 1 port to the LAN 1 port of MI-4242WR GEN2. Oh and 'N' will not necessarily get you more range. 2.5 years later I have had a very reliable rock solid network. The bandwidth speed you get depends on lots of things, like network and Internet congestion, your computer's configuration, WiFi adapters used, others using Video On Demand or online gaming, the wiring in your location, etc. * By clicking submit, you consent for go.verizon.com and partners to use automated technology, including pre-recorded messages, cell phones and texts, to contact you at the number provided. Please report by clicking the feedback tab at the right of any screen. You will never get those speeds with existing a/b/g wireless technology (once again, not Verizon's fault). That would be the way to go if I could only be able to log into the Actiontech and change the settings, so far even afer pressing the reset button for more than 15 seconds it never resets and don't want to have 2 active ap's at home. Offers may be fulfilled via bill credit(s); other taxes, fees & terms apply. Find out how fast your internet is, and see how it compares to Fios and DSL connections. Offers are available for a limited time only and are subject to change without notice. Verizon knows how much effort you put into your business. Strong service level agreements that guarantee the reliability and quality of your connection. 802.11ax/WiFi 6 delivers wireless speeds up to 10x faster and uses a revolutionary technology to dramatically increase network capacity so your customers can stream Ultra-HD 4K video, download enormous files, and have enough capacity for fast and smooth connections for all connected devices. I just wanted to update the many hundreds of ther dsl customers that my issue was never resolved. ‎11-03-2017 Video stream protection, load balancing, QoS, fast channel change, and multicast IPTV combine to deliver high quality and robust IPTV.